Shipping and Return Policy

This Shipping and Return Policy (“Shipping and Return Policy”) describes AccuTx, LLC’s (“we” or “us”) practices for gathering payment for physical products, fulfillment of orders, shipping and returns for all physical products posted (the “Site”) and does not cover other websites not owned or operated by us. If you have any questions regarding our shipping and return practices, you can contact us as described below.

Important: By using the Site, you agree to and accept the practices described in this Shipping and Return Policy.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. 

Mail your returned item to:
    AccuTx, LLC
    1375 Ford Street #8725
    Maumee, OH 43537

Include in your package a signed letter stating the reason for your return and the original receipt. Shipping costs of the returned item are to be paid by the customer and will not be refunded.

Return/Refund Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

Furthermore, any electronic products including, but not limited to, mobile applications, electronic materials, or online learning courses are not subject to return or refund policy. Any and all electronic materials cannot be returned or refunded, as all sales are final for electronic products.

Restocking Fee

All physical items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. 


Should the product be defective in any way, we will offer a free exchange for a similar quantity and type of item, free of charge. This includes any restocking fee, shipping to and from the customer's location. To qualify for a product defective exchange, you must email us with a photo and description of the defect, along with a receipt of your order, within 30 days of your purchase. Exchanges are subject to the same processing and shipping times as typical order.

Payment Policy

Accepted Methods of Payment - Online Store

Credit Card (Visa, Master Card, American Express, Discover)

Accepted Methods of Payment - Toledo Speech & Stuttering Clinic

Credit Card (Visa, Master Card, American Express, Discover)
Check ($13.00 fee will be charged on any checks that are returned)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded. 

Shipping Policy


All orders are processed within 1-2 business days, and then shipped according to the guidelines set below:

  • Shipping – Continental US: 2-4 business days
  • Shipping – International: 6-10 business days


We only use USPS as our carrier to delivery shipments

Order Tracking

If a tracking # is provided by the shipping carrier, we will update by email with the tracking information within 24 hours of the order being shipped.

Shipping Rates

The rate charged for the shipping of your order is based the size of your order and the location of your delivery address. Shipping are determined by USPS and are subject to change. We use flat rate shipping.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. 

Contact Us

If you have any questions about this Agreement, please feel free to contact us at [email protected].